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Returns and exchanges

You may request a return within seven days of delivery if you have not used or benefited from the item, subject to applicable statutory exceptions. This also applies to discounted items. For a change-of-mind return, you bear the return costs as provided by law.

If your item arrives damaged, defective or different from what you ordered, please contact us within 48 hours with the order number and photos if available. This helps us resolve the issue promptly and does not limit your statutory rights.

When a refund is due, it is processed through the payment method used for the order. Store credit is available only if offered and expressly accepted by you. Contact us through your eSOQ order or on WhatsApp at +966 56 696 2436.

Shipping and delivery

Delivery within Saudi Arabia is estimated at two to five business days for eligible orders. Available options and fees are shown at checkout for your address. Enter a complete address and a reachable mobile number to help us deliver your order. For delivery enquiries, contact us through eSOQ or on WhatsApp at +966 56 696 2436.